Bookings

We take bookings for our event catering up to 18 months in advance. If you’re unsure if a diary date is open yet, please just send us an email and we can discuss your event. Weekend’s during the summer wedding season can get booked far in advance, so please pop us an enquiry as early as possible to secure your date.

Your booking is not confirmed unless you’ve paid a 20% deposit. For smaller bookings, we may not ask for a deposit but you will be sent a written confirmation email.

We understand that when planning large events & celebrations, you may not always have confirmation on final numbers and/or dietary requirement considerations until closer to your booking. So we ask for this information to be finalised no later than two weeks before your booking.

This is then considered the minimum number billed, reductions in guest count made after this period will not be honoured in your final invoice.

Please note: No tables, tablecloths, plates, napkins, cutlery or utensils will be provided unless previously agreed.

Payment terms

We ask for a 20% non-refundable deposit to secure your event date in our diary. This will be deducted from your remaining balance (due in full two weeks before your event date).

We are unable to hold your date until a deposit is recieved.

If you would like to cancel your event, we do not offer any refunds within 14 days prior your event.

Any changes made outside this 14-day period will be handled on a case-by-case basis. If your guest count drops significantly to what was originally billed on your invoice and we are not informed by two weeks before (at the latest), we will not be able to honour this & you will not recieve a refund.

If you need to move the date of your event please let us know as soon as possible. If we have your new date available, we will happily roll your depsoit over & change your booking confirmation to your new date.

Please raise any concerns with our service within 2 hours of delivery or collection. We do not accept returns.

Food Safety & Insurance

All food is prepared in accordance with applicable food safety regulations and handled using safe food practices. Preparation takes place in a registered food premises, and all staff hold current food handling certification.

Our kitchen last had an inspection in February 2025 - We were awarded 5 stars for our practices.

Once food has been delivered or set up, responsibility for safe storage, handling, and consumption passes to the client. Cheese and other perishable items should not be left unrefrigerated for extended periods and should be consumed within recommended food safety timeframes (3 hours maximum).

Any leftover food is provided at the client’s discretion and risk. We accept no responsibility for food consumed after the event or for food that has not been stored in accordance with food safety guidelines.

We hold current public liability insurance appropriate for an event catering business. Certificates of currency are available upon request.

Allergens

All of our dishes are prepared in our one main kitchen, where a variety of ingredients are used (including; milk, tree nuts, soya, peanuts, eggs, mustard, celery, dairy & gluten), and where allergen-based meals are prepared in the same room as allergen-free meals. Although we follow the strictest hygiene practices to minimise the risk of cross-contamination, we cannot guarantee any dish to be totally free from allergens. Our products are NOT recommended for consumption for anyone with a serious or special allergy. 

All dishes served on our grazing tables will have an allergen card displayed alongside, clearly showing which of the 14 allergens are present in that particular dish.

If one of your guests has an allergy, we ask you to share our above allergen statement with them ahead of the event. The client is responsible for informing us of any known dietary requirements or allergies at the time of booking and for ensuring that guests are made aware of potential allergens.

We accept no responsibility for allergic reactions resulting from undisclosed allergies or from food consumed contrary to advice provided.

Delivery costs

We charge £25 for hand-delivery within a specified time-slot of your choosing. This can be any 30 minute window between 08:00-18:00. If you require an delivery outside of this window please let us know, these can be agreed on a case by case basis.

Our fee covers areas within 10 miles of NR7 0XG. For addresses outside of this radius please get in touch.

Set-ups

If you have booked a Graze Table set up please ensure there is easy access to the venue/location, with facilities including hand washing. 

We do not offer any staffing or food service within our event offerings. Once our tables are all set-up we will be off-site and all responsibility for the safety of food is on you. Please ensure you are adhering to the guidance provided form us within your booking on the length of time to leave your chilled food out.

Clear up & Equipment Collections

We will provide you with large lidded containers to store dirty serveware post-event.

We aim to collect all of our serveware, dishes & non-disposable platters within a 24-48 hour period from the time of your event. This will be discussed during your booking process.

Any breakages of dishes are charged at £20 per item. 

We will take any waste away with us.